Every call
answered
For owners losing jobs to the phone
Interviewed, tested and reference checked before you see them
In two weeks

The calls you are missing are jobs you already won

One dedicated full-time professional answering every call in your hours, following up on every lead, getting estimates out the same day and keeping the CRM current. Recruited, paid and supported by us.

Meet candidates before you payLaunch offerFirst month $1,000· then $2,083/mo
The seat
Customer Service & Virtual Reception
Every inbound call answered, in your hours
First response on email and chat
Follow-up on every lead and quote
CRM records kept current
No recruiting feeNo per-interview feeBilling starts after you select30-day satisfaction guaranteeYour hours and timezoneReplacement support includedOne flat price for every rolePayroll and equipment handledWeekly check-ins and coachingYou interview and chooseNo recruiting feeNo per-interview feeBilling starts after you select30-day satisfaction guaranteeYour hours and timezoneReplacement support includedOne flat price for every rolePayroll and equipment handledWeekly check-ins and coachingYou interview and choose
What the calls you miss are worth

A missed call is a job. Put your own numbers in.

These are assumptions, not a promise. Change any of the four and the rest follow. We do not claim a universal saving, because the only figure that matters is the one your own business recognises.

Your business
What that works out to
Calls answered28
Calls missed12
Jobs lost a day3
Lost per day$1,350
Lost per month, 22 working days$29,700

And that is with someone answering. The seats below exist so that this number goes down.

The whole system, not just the person

SCALER

A Scaler is one professional selected to own a defined seat in your business, full time, with recruiting, payroll, equipment, coaching and replacement support around them. A freelancer completes work. A Scaler owns an outcome.

Full time
Yours alone, in your hours
~14 days
To a shortlist
$0
Until you choose
Interviewed, tested and reference checked
Trained on your tools before day one
Works your hours and your timezone
Weekly check-ins and coaching from us
Payroll, equipment and connectivity handled
Replacement support if it is ever needed
See the candidates first
Meet candidates before you pay

This is what you see before you spend a dollar.

A live preview of the candidate pool your team reviews. Intro video, resume, why we picked them. One person per screen.

app.scalesource.com/pool · Customer Service & Virtual Reception · 1 of 4
Our first choice
Mariana Osorio
Customer Service · Medellín, Colombia
Why we picked Mariana for you

Six years on a high-volume inbound line for a home services company, and she took their first-response time from hours to minutes.

What Mariana brings
Every inbound call answered, in your hoursFirst response inside minutesFollow-up on every leadCRM notes kept current
Skills and software
HubSpotSalesforceServiceTitanZendeskRingCentral
Can start within two weeks·Spanish, native · English, C1
Intro video2:06
Resume
Hogar Servicios2019 — now
Customer Service Lead
Call Center Andino2016 — 2019
Inbound Agent
Five taps. No form, no fee.

Illustrative profiles. Real pools show real people, with private details protected until you interview.

The problem

Your business should not depend on you doing every recurring task.

Every call you answer, invoice you chase, estimate you prepare or schedule you fix is work that did not need the owner. It is important enough to give a real owner and a scorecard.

A seat, not a task.

A freelancer completes work. A Scaler is selected to own a defined role inside your business, full-time, with a system around the relationship.

The seats that fix it

The lead did not go cold. Nobody got to it.

A missed call is not a missed call, it is a job that went to whoever picked up. These seats exist so that the first response is fast, every time, and the follow-up actually happens.

Customer Service & Administrative Support
Inbound calls, email and chat
First response inside minutes
Ticket and CRM notes kept current
Overflow when the queue builds
First-response timeCalls answered %
Virtual Receptionist
Every call answered live, in your hours
Messages that reach the right person
Scheduling and confirmations
Nobody reaching voicemail during business hours
Calls answered liveCallbacks made
Sales Support & Estimating
Estimates out the same day, not the same week
Takeoffs so your closer is not doing them
Quote follow-up on a schedule
Pipeline kept honest
Days request to proposalQuotes followed up
Appointment Setting
Leads called back while they are still warm
The book filled from inbound you already paid for
Reminders and confirmations
Aged leads worked rather than left
Speed to leadAppointments booked
How it works

Four steps. You own one of them.

We do not send a resume pile and disappear. The relationship begins when your Scaler starts.

01Together
Define the role

A free Role ROI Map: the seat, the work that transfers, and 3–5 weekly measurables, before anyone is hired.

02We do
Meet matched candidates

We recruit and screen against your scorecard. You interview and choose your own person. No per-interview fee.

03You do
Choose your Scaler

You pick the person. Billing starts here, not before.

04We do
Onboard with support

A 30-day plan, weekly check-ins, coaching, payroll, equipment and replacement support if it is ever needed.

Timing, honestly: role definition immediately, recruiting starts right after our call, and candidates as soon as they are qualified. A 30-day onboarding plan is included. Specialty roles take longer and we will tell you that upfront rather than promise a date.
An honest comparison

An answering service is not broken. It just does not own the follow-up.

ScaleSource is not always the right answer. Use an answering service for after-hours triage you only need covered. Use a local hire when the role needs someone on site. Use a freelancer for a defined campaign. Use us when the calls, the quotes and the follow-up need one owner on your hours.

The managed seat
ScaleSource
Calls, quotes and follow-up that need one owner on your hours.
$2,083
per month, flat, all in
Dedicated full time to you
Recruiting and vetting done for you
Interview before any payment
No recruiting or placement fee
Payroll and payment administration
Equipment and remote infrastructure
Coaching and weekly account support
Replacement support included
You still own
Managing the person, the same as any team member.
On your payroll
A local receptionist
Better when someone needs to be at a physical front desk greeting people who walk in.
Wage + burden
plus recruiting and cover
Dedicated full time to you
Recruiting and vetting done for you
Interview before any payment
No recruiting or placement fee
Payroll and payment administration
Equipment and remote infrastructure
Coaching and weekly account support
Replacement support included
You still own
Recruiting, payroll, training and cover when they are out.
Message taking
An answering service
Better for after-hours triage and overflow you only need covered. They take a message; they do not work your pipeline.
Per minute
scales with volume
Dedicated full time to you
Recruiting and vetting done for you
Interview before any payment
No recruiting or placement fee
Payroll and payment administration
Equipment and remote infrastructure
Coaching and weekly account support
Replacement support included
You still own
Nothing inside your CRM.
Project marketplace
A freelancer or marketplace
Better for a defined project with an end date, where you do not need the same person next month.
Hourly
plus your sourcing time
Dedicated full time to you
Recruiting and vetting done for you
Interview before any payment
No recruiting or placement fee
Payroll and payment administration
Equipment and remote infrastructure
Coaching and weekly account support
Replacement support included
You still own
Sourcing, vetting, managing and replacing.
Direct, unmanaged
Hiring offshore yourself
Cheapest per hour if you already run international payroll and have time to recruit, train and cover a leaver.
Wage only
plus your time
Dedicated full time to you
Recruiting and vetting done for you
Interview before any payment
No recruiting or placement fee
Payroll and payment administration
Equipment and remote infrastructure
Coaching and weekly account support
Replacement support included
You still own
Recruiting, vetting, payroll, equipment and replacement.

Best for: an answering service for after-hours overflow; a local hire when presence is the point; a freelancer for a defined project; direct offshore if you already run international payroll. Cost comparisons should account for full employer cost, not wage alone.

In her words

A business that stopped letting the phone go to voicemail.

Texas Litter Control
Jennifer Hamada
QC Manager · Spring, Texas
Watch the film
It has been a game changer for our company. Taking a big chunk of that off of our in-house staff, it has really helped improve our customer service, make everybody happier.
Every call answered during business hours
Reminders and follow-up back on schedule
The front desk freed for people in the room
Jennifer HamadaQC Manager · Spring, TexasSeat filledVirtual Receptionist
Virtual ReceptionistClient follow-upScheduling
What $2,083 includes

Everything around the person.

The remote professional is one component. The system around them is what makes it work.

Role ROI Map and scorecard
The seat, the work that transfers and 3–5 weekly measurables, before anyone is hired.
Recruiting and structured vetting
Sourced and screened against your scorecard. Candidates, not a resume pile.
Matching and interviews
You interview and choose your own person. No per-interview fee, and billing starts only after you select.
Custom onboarding and SOP starter
A 30-day plan with tools, access and a manager cadence so the hire lands.
Payroll and payment administration
No second payroll, no contractor paperwork, no compliance workflow on your desk.
Equipment and remote infrastructure
Approved workstation standards and a support process when something breaks.
Weekly QA, coaching and account support
A cadence, an escalation path and a real person after placement.
Replacement support and 30-day guarantee
If it is not right, we recruit a replacement. The agreement carries the exact terms.
The Full-Time Scaler Seat
Launch offerFall onboarding window
$1,000your first monthBacked by the 30-day money-back guarantee.
Then $2,083 a month, flat — $25,000 a year for one dedicated 40-hour seat, the same price for every role.
Interview before you pay
Billing begins after you select
No recruiting or placement fee
Replacement support included
Takes about 60 seconds. No form to fill out.
FAQ

Answered questions.

Everything you might want to know, up front.

For taking a message, yes. An answering service does not know your pricing, cannot get a quote out, and does not follow up three days later. If what you need is the message taken after hours, use one. If the calls are jobs, they need an owner.

A Scaler, not a freelancer
Full time, inside your business, with the system around them handled.
Build my free role plan

Tell us what is slowing your business down.

A few taps and we will name the first seat worth filling, what it should own, and how the full cost compares. No form to fill out, nothing billed until you select your Scaler.

No recruiting fees, ever
No per-interview fee
30-day satisfaction guarantee
A real person replies within minutes in business hours
Your free Role ROI Map
Step 1 of 5 · about 60 seconds
Where are you losing the most?

Pick the one that stings most.