A missed call is a missed appointment. Put your own numbers in.
These are assumptions, not a promise. Change any of the four and the rest follow. We do not claim a universal saving, because the only figure that matters is the one your own practice recognises.
And that is with someone at the desk. The seat below is one operator whose whole job is that this number goes down.
SCALER
A Scaler is one professional selected to own a defined seat in your business, full time, with recruiting, payroll, equipment, coaching and replacement support around them. A freelancer completes work. A Scaler owns an outcome.
This is what you see before you spend a dollar.
A live preview of the candidate pool your team reviews. Intro video, resume, why we picked them. One person per screen.
Illustrative profiles. Real pools show real people, with private details protected until you interview.
Your business should not depend on you doing every recurring task.
Every call you answer, invoice you chase, estimate you prepare or schedule you fix is work that did not need the owner. It is important enough to give a real owner and a scorecard.
A freelancer completes work. A Scaler is selected to own a defined role inside your business, full-time, with a system around the relationship.
Veterinary Front Desk Operator
The warm first voice of the practice. Every call answered, every appointment on the books.
This is not an answering service. It is a trained front-desk operator working inside your PIMS. Scheduling, confirming, handling refill requests and treating a frightened client the way your own team would.
Four steps. You own one of them.
We do not send a resume pile and disappear. The relationship begins when your Scaler starts.
A free Role ROI Map for the front desk: the calls, the scheduling, the reminders and the follow-up that transfer, and what good looks like weekly.
Screened for clinic or medical front-desk experience and PIMS software. You interview and choose your own person. No per-interview fee.
Pick the person. Billing starts here, not before.
A 30-day plan inside your own system, weekly check-ins, coaching, payroll, equipment and replacement support if it is ever needed.
An answering service is not broken. It is just not a front desk.
ScaleSource is not always the right answer. Use a local hire when the role needs hands in the building. Use an answering service for after-hours overflow you only need covered. Use a relief agency for a gap you can see the end of. Use us when the front desk is a seat you want owned.
Best for: a local hire when the work needs hands in the building; an answering service for after-hours triage and overflow; a relief or locum agency for a gap with a known end date; direct offshore if you already run international payroll. Cost comparisons should account for full employer cost, not wage alone.
A practice that stopped letting the phone go to voicemail.
Everything around the person.
The remote professional is one component. The system around them is what makes it work.
Answered questions.
Everything you might want to know, up front.
We screen specifically for clinic or medical front-desk experience and PIMS software. ezyVet, AVImark, Cornerstone. And you interview them: you will know in ten minutes whether they can handle your callers.
They want to talk to someone who knows their pet’s name and can get them an appointment. That is the job, and it does not depend on the building.
No. An answering service takes a message. This is a trained front-desk operator working inside your PIMS. Scheduling, confirming, handling refill requests and treating a frightened client the way your own team would.
$2,083 a month, flat, for one dedicated full-time seat. $25,000 a year. The first month is $1,000 during the current onboarding window. No recruiting fee and no placement fee.
Recruiting starts right after our call, and we present candidates as soon as they are qualified. You interview and choose your own person, with no per-interview fee, and billing starts only when you select someone.
Replacement support is included, and there is a 30 day guarantee: Cancel in writing within your first 30 days and we refund your qualifying fees. If the person is not right, we replace them.
Yes. The seat is full time on your clinic hours and your timezone, not shared across other practices.
We screen for ezyVet, AVImark and Cornerstone. If your practice runs something else, we screen for it and train into it during the 30-day onboarding.
Tell us what is slowing your business down.
A few taps and we will name the first seat worth filling, what it should own, and how the full cost compares. No form to fill out, nothing billed until you select your Scaler.
