Meet us in Cancún · BSS 2026 Annual Franchise Convention · Nov 4–6In 2 days
For British Swim School franchise owners

More swimmers. Less admin on your shoulders.

A dedicated, full-time remote teammate answers parents, books classes, fills make-ups and follows up every new family. We build your candidate pool before we even talk.

See the two roles
Takes 60 seconds · Your pool of candidates is ready before we even talk
We did our homework

A swim school with no building has a front desk that lives in your pocket.

You rent pool time, your team is on deck, and every parent still expects an answer in minutes. That’s the gap we fill.
0
Front desks
BSS runs from rented pool time, so there is no lobby and no receptionist. The phone is the front desk.
7 days
Make-up window
Make-ups expire, can’t be same-day and siblings need a human to book them. That’s a daily admin load.
2–3
Instructors per pool
Lean deck teams plus an aquatics lead. Nobody is free to answer a parent mid-lesson.
12%
Goes to royalties and the brand fund
Margins matter. A flat $2,083/month teammate beats hourly agencies and turnover.
Start here

What eats your week?

Tap everything that lands on you or your aquatics lead. We’ll match the right role and pre-build your candidate pool around it.

Our read
Tap a few, and we’ll tell you which seat fits.

Most BSS owners pick three or four. The mix tells us whether the pressure is on the phone or on the back office.

Office Assistant fit50%
Customer Service fit50%

Two roles. Built for swim schools.

Full time · only yours · $2,083/mo flat
Most popular with BSS owners
Remote Office Assistant
Organized operations, responsive families
✓Shared inbox and routine follow-ups
✓Rosters, records and Jackrabbit
✓Make-ups, rescheduling, cancellations
✓Registration tracking and reports
✓Parent replies by phone, SMS or chat
Swim-school fit: Owners juggling several host pools who need one calm person keeping schedules and records straight.
Best for growth
Remote Customer Service
More inquiries turned into enrollments
✓Inbound and outbound calls
✓Email, text and chat replies
✓Class matching by age, level and schedule
✓New lead, first-day and returning-family follow-up
✓Simple social and Canva tasks
Swim-school fit: Schools where calls land during lessons and new families wait a day for an answer.

Both work inside your approved tools: Jackrabbit, the BSS app, RingCentral, HubSpot, Google Workspace. Instruction and safety stay with your deck team. Need both? One blended seat.

What you get first

A private pool of candidates, before you pay a dollar.

Intro videos, clean resumes and skills in one link. Shortlist from your phone between lessons, book interviews, then decide. No hourly rates, no freelancers juggling five clients.

✓ $1,000 first month✓ Shortlist in ~14 days✓ 30-day money-back guarantee
“I did not realize how much, um, I was not getting done until she came on board.”
Mike O'Meara, Owner · British Swim School Dunbarton · Office Assistant
BSS locations already with us
Dunbarton, NHNorthwest Orlando, FLDetroit, MIPalo Alto, CABrentwood-Antioch, CA
Same brand, same Jackrabbit, same make-up rules. Your teammate starts knowing how a British Swim School runs.
$1,000
first month, then $2,083 flat
14d
to your shortlist
30d
money-back guarantee
Live at the convention

See you in Cancún.

Come by our booth Nov 4–6. Build your pool now and we’ll walk you through your candidates in person.

Booth pass
BSS 2026 Franchise Convention
Dates
Nov 4–6, 2026
Where
Cancún, Mexico
2
days to go

Questions owners ask

Yes. They reply to inquiries, follow up with families, explain class options and help with enrollment using your guidelines.